Custom House Rentals United Kingdom England London Custom House

Aloft London Excel | Hotel in London

| 8.4 (5100 Reviews) |   Pet Friendly  4 Bathrooms  11 Guests
Custom House Hotel | Aloft London Excel

Hotel in Custom House, London

Located in London's Dockland area, this hotel features direct access to the Excel International Exhibition and Convention Center. Offering sleek, stylish rooms with free WiFi, it also has a gym, pool and lively bar. Featuring a 42-inch flat-screen TV and a signature bed, each spacious room at Aloft London ExCel also enjoys modern styling. Rooms all have a bathroom with a large shower, while the Suites have a separate living area. Dogs can be accommodated, and the property can provide dog beds. Both Canary Wharf and the O2 Arena are 10 minutes away via the DLR and Tube, with Prince Regent DLR Station 328 feet from Aloft. The new Elizabeth Line is only a 10 minutes walk and the London City Airport is less than a mile away. Docksider restaurant is open for breakfast, lunch and dinner serving seasonal food, along with Docksider Delivers available every day from 5.30pm. Sweet and savory snacks are available 24 hours at re:fuel by Aloft and the vibrant WXYZ bar offers a range of signature cocktails.

Aloft London Excel is located in London.

This 211 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Other, Balcony/Terrace, Sports/Activities, and several others. This is a 4 star rated property and has over 5100 reviews with the average score of 8.4 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 211 Bedrooms Hotel if you want to learn more about this Treehouse.com place in London. These details are authentic, as they are provided by our partner, booking.com.

This Aloft London Excel in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Aloft London Excel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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One Eastern Gateway, Royal Victoria Dock, London, E16 1FR, United Kingdom

Amenities

Air Conditioner
Parking
Other
Pet Friendly
Pool
Wheelchair Accessible
Private Pool
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Coffee house on site
  • Kids' meals
  • Bar
  • Snack bar
  • Wine/Champagne
Parking
  • Parking on site
  • Accessible parking
  • Parking
Accessibility
  • Lowered sink
  • Raised toilet
  • Wheelchair accessible
  • Bathroom emergency cord
  • Toilet with grab rails
Activities
  • Indoor pool (year-round)
  • Fitness center
  • Steam room
  • Fitness
  • Indoor pool
  • Pool table
  • Sauna
  • Locker rooms
General
  • Convenience store on site
  • Safe
  • Air conditioning
  • Soundproof rooms
  • Pet friendly
  • Non-smoking rooms
  • Family rooms
  • Smoke-free property
  • Heating
  • Facilities for disabled guests
  • Elevator
Guest Services
  • Laundry
  • Concierge
  • Meeting/Banquet facilities
  • 24-hour front desk
  • Express check-in/out
  • Room service
  • Baggage storage
  • Pet bowls
  • Business center
  • Pet basket
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Terrace
Security/Safety
  • 24-hour security
  • Security alarm
  • CCTV outside property
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • Key card access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Physical distancing rules followed
  • Contactless check-in/out
  • Mobile app for room service
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Swimming pool
  • Heated pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed and free.
The credit card used at time of booking must be valid for the entire stay. please present the credit card used to make your reservation upon check-in at the hotel. please note that in the event that you cannot produce the same credit card, the hotel reserves the right to ask for an alternative method of payment, credit/debit card policy:, debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. the authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges, payment policy:, third party credit card: third party credit card forms are not accepted. bank transfers and chaps payments are accepted. please note that the hotel does not accept third party bookings paid by credit card: contact the hotel directly for information regarding bank transfers, check: banker checks are not accepted. traveler’s checks are not accepted for payment or exchange. guest must show valid passport for the transaction, direct bill: direct billing is only available after approval of the credit manager. the company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced, dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. guide dogs are not subject to weight limits. a pet liability waiver must be signed upon arrival. a “pet in room” sign must be displayed on a guest room’s door. dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. the hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.37
Location:
8.46
Staff:
9.04
Facilities:
8.77
Comfort:
9.15
Cleanliness:
9.11
DAVID
Sep 17, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: This place is unbelievable can't fault it for anything spotless beautiful rooms and breakfast was top star the staff very polite anything u needed u only have to ask within 5 mins it was there Floor 2 direct to trains which was fantastic, swimming pool and gym outstanding would highly recommend A+++++ L K GUEST
See All Reviews

Room Arrangement

Room Info Facilities
Aloft Room, Guest room, 1 King
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Body soap, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Private bathroom, Bathtub or shower

General

Iron, Safe, Air conditioning, Interconnecting room(s) available, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access

Media & Technology

Flat-screen TV, TV

Services

Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet, Childrens' cribs

Accessibility

Lower sink, Raised toilet, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Shower chair, Emergency cord in bathroom, Upper floors accessible by elevator, Toilet with grab rails

Room Amenities

Fold-up bed, Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Urban Room, Guest room, 1 King, High Floor
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Body soap, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Private bathroom, Bathtub or shower

General

Iron, Safe, Air conditioning, Interconnecting room(s) available, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access

Media & Technology

Flat-screen TV, TV

Services

Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet, Childrens' cribs

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Fold-up bed, Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Savvy Suite, 1 Bedroom Executive Suite, 1 King & Sofa Bed
Room Type: Suite
Room Size: 48 m2
1 King bed(s) Bed
1 Sofa bed Bed
Savvy Suite, 1 Bedroom Executive Suite, 1 King & Sofa Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Body soap, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Private bathroom, Bathtub or shower

General

Iron, Safe, Air conditioning, Interconnecting room(s) available, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access

Media & Technology

Flat-screen TV, TV

Services

Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

Bedroom

Wardrobe or closet, Childrens' cribs

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Fold-up bed, Clothes rack, Socket near the bed, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Family Room 2 Double Beds
Room Type: Double
Room Size: 24 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Body soap, Free toiletries, Toilet paper, Hairdryer, Shampoo, Shower, Private bathroom, Bathtub or shower

General

Iron, Safe, Air conditioning, Interconnecting room(s) available, Carpeted, Ironing facilities, Trash cans, Smoke Alarm, Key card access

Media & Technology

Flat-screen TV, TV

Services

Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet

Accessibility

Lower sink, Raised toilet, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Shower chair, Emergency cord in bathroom, Upper floors accessible by elevator, Toilet with grab rails

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Aloft London Excel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Aloft London Excel?

Check-in time for Aloft London Excel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Aloft London Excel have a swimming pool?

Yes, this Aloft London Excel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Aloft London Excel?

Best-rates for the Aloft London Excel starts from $155 per night with includes Other, Balcony/Terrace, Sports/Activities, Guest Services, Breakfast, Pet Friendly, Private Pool, Security/Safety, Business Services, Restaurant, Kitchen, Air Conditioner, Pool, Accessibility, Wellness Facilities, Bar, Toiletries, Child Friendly, Internet, Parking, Wheelchair Accessible, Fireplace/Heating, Entertainment, Laundry With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is Aloft London Excel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Aloft London Excel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Aloft London Excel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Aloft London Excel?

Based on the information reported by the owner or manager, the Aloft London Excel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Aloft London Excel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Aloft London Excel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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