Doubletree By Hilton Surabaya | Hotel in Surabaya

| 9.2 (112 Reviews) |  1 Bathroom
Surabaya Hotel | Doubletree By Hilton Surabaya

Hotel in Surabaya

Luxury hotel with free parking connected to the convention center in Surabaya
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Change of towels is available on request.
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Jl Tunjungan 12 East Java, Surabaya, 60275, Indonesia

Amenities

Air Conditioner
Parking
Pool
TV
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper
  • Hair dryer
  • Shampoo
  • Soap
  • Free toiletries
  • Bathrobes
Bedroom
  • Blackout drapes/curtains
  • Select Comfort bed
  • Rollaway/extra beds (surcharge)
  • Air conditioning
  • Bed sheets
  • Laptop-compatible safe
  • Iron/ironing board
  • Phone
  • Electrical adapters/chargers
  • Desk
  • Laptop-friendly workspace
  • Slippers
  • Desk chair
  • Individually furnished
  • Free newspapers
  • Soundproofing
  • Connecting rooms available
  • Turndown service
Breakfast
  • 24-hour room service
  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children
  • 1 poolside bar and 1 bar
  • Hosted evening meal available on weekends for a fee of IDR 350000
  • Coffee/tea in common area(s)
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea maker
  • Free bottled water
  • Minibar
Parking
  • 24-hour roundtrip train station shuttle (surcharge)
  • Free shopping center shuttle
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station shuttle on request
  • Secured valet parking on site (IDR 50000 per day)
  • Free area shuttle
  • Wheelchair-accessible parking and van parking available
  • Free secured self parking on site
  • Limo/town car service
  • Airport shuttle at scheduled times, on request
Accessibility
  • No elevator (single level property)
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchairs available on site
  • 1 on-site accessible parking spaces
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Braille signage
  • This property does not have elevators
  • Wheelchair-accessible public washroom
  • Accessible train station shuttle
Activities
  • Outlet shopping
  • Outdoor pool
  • Bicycle rentals
  • Arcade/game room
  • 24-hour fitness center
  • Playground
  • Children's pool
Entertainment
  • Premium channels
  • 43-inch Smart TV
  • MP3 dock
  • Cable channels
General
  • Computer station
  • Meeting rooms - 16
  • Business center
  • ATM/banking services
  • Front-desk safe
  • Free newspapers in lobby
  • Banquet hall
  • Gift shop/newsstand
  • Chinese (Mandarin)
  • Indonesian
  • English
  • Renovated entire property - January 2021
  • Smoke-free property
Guest Services
  • Free children's club
  • Outdoor pool
  • Laundry facilities
  • Children's toys
  • Rollaway/extra beds (surcharge)
  • Free area shuttle
  • Arcade/game room
  • Soundproofed rooms
  • Snack bar/deli
  • Playground
  • Children's pool
  • Children's games
  • Laundry facilities
  • Luggage storage
  • Daily housekeeping
  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Concierge services
  • Wedding services
  • Change of bedsheets (on request)
  • Dry cleaning service
  • Turndown service
  • Change of towels (on request)
Internet
  • Available in all rooms: WiFi (IDR 150000 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for idr 544500 per night. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately idr 250000 for adults and idr 125000 for children fee for in-room wireless internet: idr 150000 per 24-hour period (rates may vary) fee for in-room wired internet: idr 150000 per 24-hour period (rates may vary) airport shuttle fee: idr 450000 per vehicle (one-way, maximum occupancy 4) secured valet parking fee: idr 50000 per day rollaway bed fee: idr 544500 per night hosted evening meal: idr 350000 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Mikael
Jun 22, 2025 04:14:07 PM
Review Score:   10
Summary: Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.
See All Reviews

Room Arrangement

Room Info Facilities
Guest Room, 2 Twin Beds
Room Size: 377 square feet m2
2 Twin Beds
Guest Room, 2 Twin Beds

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 2 Twin Beds
Room Size: 377 square feet m2
2 Twin Beds
Executive Room, 2 Twin Beds

General

Number of living rooms 0, Executive level room, Number of bedrooms - 0, Ping - 11, Shower only, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Guest Room, 1 King Bed
Room Size: 377 square feet m2
1 King Bed
Guest Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square feet - 377, Square meters - 35, Wheelchair accessible, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Executive Room, 1 King Bed
Room Size: 377 square feet m2
1 King Bed
Executive Room, 1 King Bed

General

Number of living rooms 0, Executive level room, Number of bedrooms - 0, Ping - 11, Shower only, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Corner Suite, 1 King Bed
Room Size: 969 square feet m2
1 King Bed
Corner Suite, 1 King Bed

General

Executive level room, Dining table, Square feet - 969, Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Separate bathtub and shower, Ping - 27, Square meters - 90, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 1 King Bed
Room Size: 570 square feet m2
1 King Bed
Deluxe Room, 1 King Bed

General

Number of living rooms 0, Dining table, Number of bedrooms - 0, Shower only, Square feet - 570, Extra bed count 1, Number of bathrooms - 1, Square meters - 53, Private bathroom, Ping - 16, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Suite, 1 King Bed
Room Size: 635 square feet m2
1 King Bed
Deluxe Suite, 1 King Bed

General

Square feet - 635, Executive level room, Dining table, Number of bedrooms - 1, Square meters - 59, Extra bed count 1, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Separate bathtub and shower, Ping - 18, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Premium Suite, 1 King Bed
Room Size: 700 square feet m2
1 King Bed
Premium Suite, 1 King Bed

General

Square feet - 700, Executive level room, Dining table, Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Ping - 20, Separate dining area, Number of bathrooms - 1, Square meters - 65, Private bathroom, Separate bathtub and shower, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Presidential Suite, 1 King Bed
Room Size: 1485 square feet m2
1 King Bed
Presidential Suite, 1 King Bed

General

Executive level room, Dining table, Number of bedrooms - 1, Location - top floor, Extra bed count 1, Number of living rooms 1, Ping - 42, Separate dining area, Number of bathrooms - 1, Square feet - 1485, Private bathroom, Separate bathtub and shower, Square meters - 138, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Loft Suite, 1 King Bed
Room Size: 1098 square feet m2
1 King Bed
Loft Suite, 1 King Bed

General

Executive level room, Dining table, Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Ping - 31, Separate dining area, Number of bathrooms - 1, Square feet - 1098, Private bathroom, Separate bathtub and shower, Separate sitting area, Square meters - 102, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Guest Room, 1 King Bed, Accessible
Room Size: 377 square feet m2
1 King Bed
Guest Room, 1 King Bed, Accessible

General

Number of living rooms 0, Executive level room, Number of bedrooms - 0, Doorbell/telephone notification, Wheelchair-width doorways, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square feet - 377, Square meters - 35, Wheelchair accessible, Extra bed count 1, Lowered locks/deadbolt, Number of bathrooms - 1, Lowered peephole/view port in door, Private bathroom, Braille signage, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Bathroom emergency pull cord, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this Doubletree By Hilton Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Doubletree By Hilton Surabaya have a swimming pool?

Yes, this Doubletree By Hilton Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Doubletree By Hilton Surabaya?

Best-rates for the Doubletree By Hilton Surabaya starts from $70 per night with includes Bedding/Linens, Restaurant, Laundry, Bar, Toiletries, Pool, Accessibility, Security/Safety, Business Services, Wellness Facilities, Parking, Transportation/Shuttle, Breakfast, Internet, Air Conditioner, TV, Sports/Activities, Guest Services, Child Friendly, Kitchen With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is Doubletree By Hilton Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Doubletree By Hilton Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Doubletree By Hilton Surabaya has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Doubletree By Hilton Surabaya?

Based on the information reported by the owner or manager, the Doubletree By Hilton Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Doubletree By Hilton Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Doubletree By Hilton Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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