Fairmont The Norfolk | Hotel in Nairobi

| 8.8 (245 Reviews) |  13 Bathrooms  38 Guests
Central Business District Hotel | Fairmont The Norfolk

Hotel in Central Business District, Nairobi

Set among tropical gardens, Fairmont The Norfolk offers luxury accommodations in an early 19th-century colonial building. It includes a fitness center with sauna, 6 restaurants and a heated outdoor pool. Elegantly decorated rooms include a flat-screen TV, marble bathroom and views of the surrounding garden. More spacious suites feature a separate seating area and some have a large, furnished terrace. The Norfolk features a modern-style American steak house, a classically furnished wine bar serving hors d'oeuvres and a poolside restaurant. Historical Lord Delamere Terrace restaurant and bar provides an international à la carte menu and drink selection. Free WiFi is available on site. Shopping and cultural tours of Nairobi can be organized at the 24-hour front desk. The gym has personal trainers and daily classes as well as a steam room and massage facilities. Business guests are also offered a complimentary return shuttle to their office with free WiFi on board. A collection of Kenyan history and culture can be seen at the National Museums of Kenya, a 15-minute walk. A shuttle is available at a fee for Jomo Kenyatta International Airport, 11 mi away.

Fairmont The Norfolk is located in Nairobi.

This 133 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Guest Services, Parking, and several others. This is a 5 star rated property and has over 245 reviews with the average score of 8.8 . Coming to Nairobi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 133 Bedrooms Hotel if you want to learn more about this Treehouse.com place in Nairobi. These details are authentic, as they are provided by our partner, booking.com.

This Fairmont The Norfolk in Nairobi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Fairmont The Norfolk”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Harry Thuku Road, Nairobi, 00200, Kenya

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Kids' meals
  • Wine/Champagne
  • Bar
  • Fruit
  • Snack bar
  • Restaurant
  • Coffee house on site
  • Breakfast in the room
  • Kid-friendly buffet
Parking
  • Accessible parking
  • Free parking
  • Parking
Activities
  • Fitness classes
  • Happy hour
  • Sauna
  • Evening entertainment
  • Spa lounge/Relaxation area
  • Couples' massage
  • Temporary art galleries
  • Fitness center
  • Hand massage
  • Fitness
  • Steam room
  • Golf course (within 2 miles)
  • Tour or class about local culture
  • Spa facilities
  • Full-body massage
  • Live music/Performance
  • Foot massage
  • Game drives
  • Themed dinners
  • Locker rooms
  • Head massage
  • Personal trainer
  • Spa
  • Massage
  • Back massage
  • Neck massage
  • Spa/Wellness packages
Entertainment
  • Board games/Puzzles
General
  • Designated smoking area
  • Non-smoking rooms
  • Convenience store on site
  • Wifi in all areas
  • Family rooms
  • Safe
  • Facilities for disabled guests
  • Elevator
  • Smoke-free property
  • Air conditioning
Guest Services
  • Concierge
  • Valet parking
  • Suit press
  • Airport shuttle
  • ATM on site
  • Packed lunches
  • Shuttle service (additional charge)
  • Meeting/Banquet facilities
  • Babysitting/Child services
  • Baggage storage
  • Tour desk
  • Car rental
  • 24-hour front desk
  • Fax/Photocopying
  • Business center
  • Dry cleaning
  • Daily housekeeping
  • Shuttle service
  • Currency exchange
  • Airport shuttle (additional charge)
  • Laundry
  • Room service
  • Ironing service
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Garden
  • Outdoor pool (year-round)
  • Outdoor pool
  • Terrace
Security/Safety
  • CCTV outside property
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • 24-hour security
  • Key card access
  • Security alarm
  • Key access
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Thermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Face masks for guests available
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Process in place to check health of guests
  • Cashless payment available
  • Contactless check-in/out
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Beach umbrellas
  • Pool bar
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Reviews

Value for money:
7.83
Location:
8.8
Staff:
9.27
Facilities:
8.74
Comfort:
9.01
Cleanliness:
9.06
Jenny
Dec 27, 2025 08:00:00 AM
Review Score:   6
Australia
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Bathtub, Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

View

Garden view, Inner courtyard view

Accessibility

Entire unit wheelchair accessible, Entire unit located on ground floor

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Fairmont Queen Room
Room Type: Double
Room Size: 35 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

View

Garden view

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Deluxe Courtyard King Room
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Outdoor furniture, Balcony, Terrace

Living Area

Desk

View

View, Inner courtyard view

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Entire unit located on ground floor, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Deluxe King Room
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Bathtub, Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Signature King Suite
Room Type: Suite
Room Size: 85 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Shower, Walk-in shower, Slippers, Guest bathroom, Towels, Private bathroom, Toilet paper, Hairdryer, Shower cap, Free toiletries, Toothbrush, Additional bathroom, Bathrobe, Conditioner, Toilet, Bathtub, Bathtub or shower, Body soap, Shampoo

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Outdoor furniture, Balcony

Living Area

Desk, Sitting area

View

Garden view, View, Inner courtyard view

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Kitchen

Dining table

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Suite
Room Type: Suite
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Bathtub, Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sitting area

View

View, Inner courtyard view

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Outdoors

Terrace

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Junior Queen Suite
Room Type: Suite
Room Size: 40 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Bathtub, Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Deluxe Courtyard Twin Room
Room Type: Twin
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

Garden view, View, Inner courtyard view

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Entire unit wheelchair accessible, Entire unit located on ground floor, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Deluxe Twin Room
Room Type: Triple
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Bathtub, Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Entire unit located on ground floor, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Fairmont Twin Room
Room Type: Twin
Room Size: 30 m2
2 Twin bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Body soap, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

View

Garden view

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Queen Suite
Room Type: Suite
Room Size: 50 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

Exclusive services

Free gym access, Concierge services
Family Room
Room Type: Quad
Room Size: 65 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Kitchen

Coffee machine

Room Amenities

Feather pillow, Socket near the bed, Clothes rack
Deluxe Family Room
Room Type: Quad
Room Size: 65 m2
2 Twin bed(s) Bed
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Toothbrush, Shower, Toilet paper, Bathtub or shower, Walk-in shower, Shampoo, Bathrobe, Slippers, Guest bathroom, Towels, Conditioner, Toilet, Private bathroom, Hairdryer, Shower cap

General

Carpeted, Lockers, Smoke Alarm, Trash cans, Safe, Mosquito net, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning

Media & Technology

Cable channels, Telephone, TV, Flat-screen TV, Mobile hotspot device

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Inner courtyard view

Bedroom

Wardrobe or closet, Linens, Alarm clock, Childrens' cribs

Accessibility

Entire unit located on ground floor, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Clothes rack

FAQ's

Is this Fairmont The Norfolk pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Fairmont The Norfolk?

Check-in time for Fairmont The Norfolk starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Fairmont The Norfolk have a swimming pool?

Yes, this Fairmont The Norfolk has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Fairmont The Norfolk?

Best-rates for the Fairmont The Norfolk starts from $194 per night with includes Ocean View, Accessibility, Business Services, Sports/Activities, Wellness Facilities, Bar, Breakfast, Oceanfront, Entertainment, Child Friendly, Pool, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Restaurant, Guest Services, Parking, View, Spa, Internet, Laundry, Air Conditioner With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is Fairmont The Norfolk a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Fairmont The Norfolk wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Fairmont The Norfolk is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Fairmont The Norfolk?

Based on the information reported by the owner or manager, the Fairmont The Norfolk indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Fairmont The Norfolk?

Based on the information reported by the owner or manager, details for the cancellation policy for the Fairmont The Norfolk are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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