Hotel Fire & Ice Düsseldorf/Neuss | Hotel in Neuss

| 8.7 (355 Reviews) |   Pet Friendly  3 Bathrooms  9 Guests
Grefrath Hotel | Hotel Fire & Ice Düsseldorf/Neuss

Hotel in Grefrath, Neuss

This 4-star-Superior hotel is located within the Alpenpark Neuss, an indoor and outdoor leisure park. The hotel offers modern wellness facilities, 2 restaurants and free WiFi. Just a 20-minute drive from Düsseldorf city center, the Hotel Fire & Ice Düsseldorf/Neuss has stylish rooms with air conditioning, a flat-screen TV, and a mini-bar. The Fire & Ice’s unique spa area features a sauna overlooking the ski slopes. There is also a steam room and a fitness room. Outdoor activities include fun football, available from April until October. Varied breakfast buffets, German cuisine and international dishes are served in the Fire & Ice’s restaurants. Guests can relax beside the fireplace in the cozy lounge, while enjoying views of the ski slopes. Parking is available for a fee at the Fire & Ice Hotel.

Hotel Fire & Ice Düsseldorf/Neuss is located in Neuss.

This 58 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Entertainment, Air Conditioner, Balcony/Terrace, and several others. This is a 4 star rated property and has over 355 reviews with the average score of 8.7 . Coming to Neuss and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 58 Bedrooms Hotel if you want to learn more about this Treehouse.com place in Neuss. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Fire & Ice Düsseldorf/Neuss in Neuss is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Fire & Ice Düsseldorf/Neuss”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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An der Skihalle 1, Neuss, 41472, Germany

Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Restaurant
  • Kids' meals
  • Special diet meals (on request)
  • Bar
  • Kid-friendly buffet
  • Fruit
Parking
  • Parking on site
  • Accessible parking
  • Electric vehicle charging station
  • Private Parking
  • Parking
Activities
  • Massage
  • Locker rooms
  • Spa
  • Nightclub/DJ
  • Skiing
  • Spa facilities
  • Cycling
  • Foot massage
  • Fitness
  • Spa/Wellness packages
  • Turkish/Steam Bath
  • Evening entertainment
  • Sauna
  • Steam room
  • Live sports events (broadcast)
  • Back massage
  • Neck massage
  • Spa lounge/Relaxation area
  • Fitness center
  • Mini golf
  • Full-body massage
Entertainment
  • Board games/Puzzles
General
  • Elevator
  • Heating
  • Soundproof rooms
  • Family rooms
  • Non-smoking rooms
  • Safe
  • Hypoallergenic room available
  • Wifi in all areas
  • Smoke-free property
  • Air conditioning
  • Designated smoking area
Guest Services
  • Pet basket
  • Ironing service
  • Laundry
  • Express check-in/out
  • Shuttle service (additional charge)
  • Lockers
  • Shuttle service
  • Baggage storage
  • Meeting/Banquet facilities
  • Pet bowls
  • Packed lunches
  • 24-hour front desk
  • Fax/Photocopying
  • Dry cleaning
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Sun deck
  • Outdoor furniture
  • Terrace
Security/Safety
  • Fire extinguishers
  • CCTV outside property
  • Security alarm
  • 24-hour security
  • Key card access
  • CCTV in common areas
  • Smoke alarms
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Physical distancing rules followed
  • Mobile app for room service
  • Cashless payment available
Skiing
  • Ski rental on site
  • Ski school
  • Ski storage
  • Ski pass vendor
  • Ski-in, ski-out access

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.06
Location:
8.48
Staff:
8.95
Facilities:
8.94
Comfort:
9.06
Cleanliness:
9.12
Adrienne
Aug 7, 2025 07:00:00 AM
Review Score:   10
USA
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Convenient, clean and nice. Great breakfast
Negative: Front desk guy was unfriendly and unhelpful.
Summary: Loved it
See All Reviews

Room Arrangement

Room Info Facilities
Premium Double or Twin Room
Room Type: Double
Room Size: 24 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Premium Double or Twin Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Body soap, Shampoo, Free toiletries, Private bathroom, Toilet paper, Toilet, Bathrobe, Shower, Slippers, Walk-in shower, Hairdryer, Towels

General

Carpeted, Interconnecting room(s) available, Heating, Lockers, Trash cans, Laptop safe, Safe, Key card access, Air conditioning, Smoke Alarm, Soundproof

Media & Technology

Flat-screen TV, TV, Radio, Telephone

Living Area

Desk, Sitting area

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Fold-up bed, Socket near the bed

Exclusive services

Free spa access
Family Suite (2 Adults + 2 Children)
Room Type: Quad
Room Size: 42 m2
1 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Bathtub or shower, Body soap, Shampoo, Free toiletries, Private bathroom, Toilet paper, Toilet, Bathrobe, Shower, Slippers, Walk-in shower, Hairdryer, Towels

General

Carpeted, Heating, Lockers, Trash cans, Laptop safe, Safe, Key card access, Air conditioning, Smoke Alarm, Soundproof

Media & Technology

Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Wardrobe or closet, Linens

Services

Wake-up service

Kitchen

Coffee machine, Dining table, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Lower sink

Entertainment & Family Services

Board games/puzzles, Books, DVDs or music for children

Room Amenities

Socket near the bed

Exclusive services

Free spa access
Superior Chalet
Room Type: Chalet
Room Size: 25 m2
1 Queen bed(s) Bed
Superior Chalet

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Bathtub or shower, Body soap, Shampoo, Free toiletries, Private bathroom, Toilet paper, Toilet, Bathrobe, Shower, Slippers, Walk-in shower, Hairdryer, Towels

General

Heating, Lockers, Private entrance, Trash cans, Laptop safe, Hardwood or parquet floors, Safe, Key access, Key card access, Hypoallergenic, Smoke Alarm, Mosquito net, Soundproof

Media & Technology

Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area

Services

Wake-up service

Kitchen

Coffee machine, Electric kettle

Bedroom

Wardrobe or closet, Linens

Outdoors

Outdoor dining area, Outdoor furniture, Terrace

Accessibility

Upper floors accessible by stairs only

Room Amenities

Socket near the bed

Exclusive services

Free spa access

FAQ's

Is this Grefrath hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Grefrath hotel?

Check-in time for Grefrath hotel starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Grefrath hotel have a swimming pool?

No, this Grefrath hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grefrath hotel?

Best-rates for the Grefrath hotel starts from $204 per night with includes Skiing, Spa, Child Friendly, Parking, Designated Smoking Area, Security/Safety, Sports/Activities, Entertainment, Air Conditioner, Balcony/Terrace, Accessibility, EV Charge Station, Restaurant, Guest Services, Breakfast, Hot Tub, Wellness Facilities, Fireplace/Heating, Bar, Internet, Laundry, Pet Friendly, Transportation/Shuttle, Business Services With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is Grefrath hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grefrath hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grefrath hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grefrath hotel?

Based on the information reported by the owner or manager, the Grefrath hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grefrath hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Grefrath hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $204
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