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Platinum Hotel Tunjungan Surabaya | Hotel in Surabaya

| 9.2 (21 Reviews) |  1 Bathroom
Surabaya Hotel | Platinum Hotel Tunjungan Surabaya

Hotel in Surabaya

Hotel in Surabaya with 2 outdoor pools and 4 hot tubs
This hotel features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Change of towels is available on request.
Platinum Hotel Tunjungan Surabaya offers 292 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste.

This Surabaya hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Tunjungan St No.11 - 21, Genteng, Surabaya, 60275, Indonesia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Eco Friendly
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Toothbrush and toothpaste
  • Towels
  • Hair dryer
Bedroom
  • Premium bedding
  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Desk chair
  • Laptop-friendly workspace
  • Safe
  • Eco-friendly cleaning products used
  • Slippers
  • Iron/ironing board
  • Water-efficient showers only
  • Desk
  • Energy-saving switches
Breakfast
  • 1 restaurant
  • Room service available
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 250000 for adults and IDR 125000 for children
  • 1 bar
  • Electric kettle
  • Free bottled water
Parking
  • Wheelchair-accessible parking available
  • Free valet parking on site
  • Airport shuttle on request
  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible business center
Activities
  • Outlet shopping
  • 2 outdoor pools
  • Full-service spa
  • Bicycle rentals
  • Bike storage
  • Fitness center
  • Bike parking
  • Sauna
  • 4 hot tubs
Entertainment
  • Premium channels
  • Cable channels
  • 49-inch flat-screen TV
  • Streaming services
General
  • Conference space (6954 square feet)
  • Meeting rooms - 18
  • Business center
  • Elevator
  • Banquet hall
  • Front-desk safe
  • Indonesian
  • English
  • Comprehensive recycling policy
  • Living plant wall
  • Romance packages available
  • Humane treatment of captive wild animals
  • At least 80% organic food
  • Double-glazed windows
  • Comprehensive food waste policy
  • Designated smoking areas
Guest Services
  • Laundry facilities
  • Babysitting services
  • 2 outdoor pools
  • Snack bar/deli
  • Dry cleaning service
  • 24-hour front desk
  • Luggage storage
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Change of bedsheets (on request)
  • Porter/bellhop
Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
  • Outdoor entertainment area
Spa
  • Massages
  • Massage/treatment rooms
  • 2 treatment rooms
  • Couples treatment room(s)

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for idr 400000.0 per night.
Payment Policy
Fee for buffet breakfast: approximately idr 250000 for adults and idr 125000 for children airport shuttle fee: idr 350000 per vehicle (one-way, maximum occupancy 3) rollaway bed fee: idr 400000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 53498345345hl safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Jerry
Aug 9, 2025 01:06:33 PM
Review Score:   10
Summary: Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.
See All Reviews

Room Arrangement

Room Info Facilities
Business Double Room
Room Size: 280 square feet m2
1 Double Bed
Business Double Room

General

Ping - 8, Number of living rooms 0, Mini-fridge, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Executive Double Room
Room Size: 431 square feet m2
1 King Bed
Executive Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 12, Extra bed count 1, Square feet - 431, Bathrobes, Mini-fridge, Square meters - 40, Separate bathtub and shower, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Junior Double Room
Room Size: 388 square feet m2
1 Double Bed
Junior Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Mini-fridge, Separate bathtub and shower, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Deluxe Twin Room
Room Size: 323 square feet m2
2 Large Twin Beds
Deluxe Twin Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2
Family Double Room
Room Size: 753 square feet m2
1 King Bed
Family Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 753, Dining table, Number of bedrooms - 0, Kitchenette, Dishwasher, Full-sized refrigerator/freezer, Microwave, Stovetop, Extra bed count 1, Separate dining area, Ping - 21, Bathrobes, Separate bathtub and shower, Square meters - 70, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Premier Double Room
Room Size: 344 square feet m2
1 King Bed
Premier Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 344, Wheelchair accessible, Extra bed count 1, Ping - 10, Square meters - 32, Mini-fridge, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view
Business Twin Room
Room Size: 280 square feet m2
2 Large Twin Beds
Business Twin Room

General

Ping - 8, Number of living rooms 0, Mini-fridge, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, No cribs (infant beds), Shower only, Square meters - 26, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Deluxe Double Room
Room Size: 323 square feet m2
1 Double Bed
Deluxe Double Room

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Shower only, Square feet - 323, Wheelchair accessible, Extra bed count 1, Mini-fridge, Square meters - 30, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Platinum Hotel Tunjungan Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Platinum Hotel Tunjungan Surabaya have a swimming pool?

Yes, this Platinum Hotel Tunjungan Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Platinum Hotel Tunjungan Surabaya?

Best-rates for the Platinum Hotel Tunjungan Surabaya starts from $69 per night with includes Hot Tub, Kitchen, Laundry, Bar, Designated Smoking Area, TV, Wheelchair Accessible, Spa, Restaurant, Eco Friendly, Breakfast, Balcony/Terrace, Bedding/Linens, Child Friendly, Internet, Parking, Business Services, Wellness Facilities, Air Conditioner, Pool, Accessibility, Guest Services, Entertainment With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is Platinum Hotel Tunjungan Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Platinum Hotel Tunjungan Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Platinum Hotel Tunjungan Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, the Platinum Hotel Tunjungan Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Platinum Hotel Tunjungan Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Platinum Hotel Tunjungan Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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