The Ritz-Carlton, Almaty | Hotel in Almaty

| 9.0 (422 Reviews) |   Pet Friendly  10 Bathrooms  29 Guests
Almaty Hotel | The Ritz-Carlton, Almaty

Hotel in Almaty

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

The Ritz-Carlton, Almaty is located in Almaty.

This 145 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Balcony/Terrace, Security/Safety, and several others. This is a 5 star rated property and has over 422 reviews with the average score of 9 . Coming to Almaty and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 145 Bedrooms Hotel if you want to learn more about this Treehouse.com place in Almaty. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Almaty in Almaty is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Almaty”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, 050040, Kazakhstan

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
TV
View
Wheelchair Accessible
Private Pool
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Special diet meals (on request)
  • Kid-friendly buffet
  • Wine/Champagne
  • Fruit
  • Breakfast in the room
  • Coffee house on site
  • Kids' meals
  • Bar
  • Snack bar
Parking
  • Parking on site
  • Parking
  • Parking garage
  • Private Parking
  • Free parking
Accessibility
  • Wheelchair accessible
Activities
  • Skiing
  • Cooking class
  • Facial treatments
  • Spa/Wellness packages
  • Golf course (within 2 miles)
  • Spa
  • Indoor pool (year-round)
  • Indoor pool
  • Massage
  • Game room
  • Hiking
  • Waxing services
  • Fitness center
  • Nightclub/DJ
  • Spa lounge/Relaxation area
  • Evening entertainment
  • Body treatments
  • Themed dinners
  • Locker rooms
  • Temporary art galleries
  • Hot tub/Jacuzzi
  • Steam room
  • Kids' club
  • Turkish/Steam Bath
  • Sauna
  • Pedicure
  • Live music/Performance
  • Fitness
  • Cycling
  • Manicure
  • Beauty services
  • Entertainment staff
  • Happy hour
  • Spa facilities
General
  • Facilities for disabled guests
  • Elevator
  • Wifi in all areas
  • Smoke-free property
  • Hypoallergenic room available
  • Non-smoking rooms
  • Air conditioning
  • Soundproof rooms
  • Safe
  • Heating
  • Pet friendly
Guest Services
  • Lockers
  • Grocery deliveries
  • Laundry
  • Currency exchange
  • Packed lunches
  • Concierge
  • Shuttle service (additional charge)
  • Shared lounge/TV area
  • Hair/Beauty salon
  • Car rental
  • Baggage storage
  • Meeting/Banquet facilities
  • Room service
  • Dry cleaning
  • Ironing service
  • Daily housekeeping
  • Fax/Photocopying
  • Business center
  • Tour desk
  • ATM on site
  • Shuttle service
  • Suit press
  • Valet parking
  • 24-hour front desk
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Terrace
  • BBQ facilities
  • Garden
  • Outdoor furniture
Security/Safety
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Face masks for guests available
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Contactless check-in/out
Skiing
  • Ski storage
  • Ski pass vendor
Spa
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed upon request and charges may apply.
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.34
Location:
9.37
Staff:
9.37
Facilities:
9.14
Comfort:
9.36
Cleanliness:
9.31
Boran
Aug 18, 2025 07:00:00 AM
Review Score:   10
United Arab Emirates
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Everything: staff, facilities, location, food
Negative: Na
Summary: Amazing hotel, very welcome and helpful staff, location is great as well
See All Reviews

Room Arrangement

Room Info Facilities
Club Level, Guest room, One King, Mountain View
Room Type: Twin/Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key card access, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Living Area

Desk

View

Mountain view, View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Grand Suite
Room Type: Double
Room Size: 115 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Shampoo, Hairdryer, Free toiletries, Bathrobe, Shower, Additional bathroom, Bathtub, Conditioner, Shower cap, Body soap, Toilet paper, Bidet, Toothbrush, Toilet, Towels

General

Tile/Marble floor, Carpeted, Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Living Area

Sitting area, Sofa, Desk

Bedroom

Walk-in closet, Linens, Wardrobe or closet, Childrens' cribs

View

View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Accessibility

Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Feather pillow, Hypoallergenic pillow, Socket near the bed, Sofa bed, Non-feather pillow

Pool and Spa

Heated pool, Pool towels

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Room, Guest Room, One King, City View
Room Type: Twin/Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Walk-in shower, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key card access, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Toilet with grab rails, Emergency cord in bathroom, Roll-in shower

Pool and Spa

Heated pool, Pool towels

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Executive Suite
Room Type: Double
Room Size: 80 m2
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Walk-in shower, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

General

Tile/Marble floor, Carpeted, Trash cans, Key card access, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Sofa, Desk

View

Mountain view, View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Toilet with grab rails, Emergency cord in bathroom, Shower chair, Roll-in shower

Room Amenities

Feather pillow, Hypoallergenic pillow, Socket near the bed, Sofa bed, Non-feather pillow

Pool and Spa

Heated pool, Pool towels

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Elite Corner room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

Mountain view, View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Club level, Guest room, 2 Double, Mountain view
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key card access, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Living Area

Desk

View

Mountain view, View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Room, Guest Room, Two Double, Mountain View
Room Type: Double
Room Size: 40 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key card access, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

Mountain view, View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Mountain View, Guest room, 1 King, Mountain view
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

Mountain view, View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet

Accessibility

Emergency cord in bathroom, Accessible by elevator, Shower chair, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Junior Suite, 1 King, City view
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Sofa, Desk

View

View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet

Accessibility

Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Feather pillow, Hypoallergenic pillow, Socket near the bed, Sofa bed, Non-feather pillow

Pool and Spa

Heated pool, Pool towels

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Elite Corner Double Room with Two Double Beds
Room Type: Twin
Room Size: 45 m2
2 Full bed(s) Bed
Elite Corner Double Room with Two Double Beds

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Shower cap, Toilet, Towels

General

Trash cans, Key card access, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning, Hardwood or parquet floors, Laptop safe, Safe, Fan, Heating, Smoke Alarm, Carbon monoxide detector, Soundproof

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

Mountain view, View, City view

Kitchen

Electric kettle, Cleaning products, High chair, Wine glasses, Coffee machine

Bedroom

Linens, Wardrobe or closet

Accessibility

Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
One-Bedroom Larger Suite with One King Bed
Room Type: Suite
Room Size: 80 m2

FAQ's

Is this The Ritz-Carlton, Almaty pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Almaty?

Check-in time for The Ritz-Carlton, Almaty starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Almaty have a swimming pool?

Yes, this The Ritz-Carlton, Almaty has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Almaty?

Best-rates for the The Ritz-Carlton, Almaty starts from $554 per night with includes Pet Friendly, TV, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Business Services, Wellness Facilities, Fireplace/Heating, Parking, Pool, View, Private Pool, Sports/Activities, Skiing, Restaurant, Bar, Air Conditioner, Accessibility, Guest Services, Breakfast, Barbecue/Outdoor Cooking, Child Friendly, Hot Tub, Transportation/Shuttle, Spa, Entertainment, Internet, Laundry With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is The Ritz-Carlton, Almaty a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Almaty wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Almaty is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Almaty indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Almaty are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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