Nur-Sultan Rentals Kazakhstan Nur-Sultan

The Ritz-Carlton, Astana | Hotel in Astana

| 9.8 (58 Reviews) |  1 Bathroom
Nur-Sultan Hotel | The Ritz-Carlton, Astana

Hotel in Nur-Sultan, Astana

Art Deco hotel with 2 restaurants and a full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
The Ritz-Carlton, Astana offers 157 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. LED televisions come with pay movies and Netflix. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

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16 Dostyk Street, Astana, 010016, Kazakhstan

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Shower/tub combination
  • Bathrobes
  • Towels
  • Private bathroom
  • Designer toiletries
Bedroom
  • Heating (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Air conditioning (climate-controlled)
  • Rollaway/extra beds (surcharge)
  • Bed sheets
  • Access via exterior corridors
  • Free local calls
  • Slippers
  • Desk
  • Mobile key entry
  • Laptop-friendly workspace
  • Water-efficient showers only
  • Soundproofing
  • Energy-saving switches
  • Iron/ironing board
  • Safe
  • Turndown service
  • Electrical adapters/chargers
  • Recycling
  • Phone
  • Free newspapers
Breakfast
  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: KZT 24000 for adults and KZT 12000 for children
  • 24-hour room service
  • 2 restaurants
  • 1 bar
  • Minibar
  • Coffee/tea maker
  • Free bottled water
Parking
  • Wheelchair-accessible parking available
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free self parking on site
Accessibility
  • Elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Low-height electrical outlets in bathroom
  • Assistive listening devices in meeting rooms
  • Lever door handles
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Visual fire alarm
  • Height-adjustable showerhead
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible spa
  • Grab bar near toilet
  • Valet for wheelchair-equipped vehicle
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
Activities
  • Indoor pool
  • Sauna
  • Steam room
  • 24-hour fitness center
  • Full-service spa
Entertainment
  • iPod dock
  • Pay movies
  • Netflix
  • LED TV
General
  • Meeting rooms
  • Conference center (15070 square feet of space)
  • Business center
  • Elevator
  • ATM/banking services
  • Front-desk safe
  • Ballroom
  • Banquet hall
  • Free newspapers in lobby
  • Russian
  • English
  • Comprehensive recycling policy
  • Vegetarian dining options
  • Comprehensive food waste policy
  • Double-glazed windows
  • Rooftop garden
  • Biodegradable drinking straws
  • Smoke-free property
  • Vegan dining options
  • Romance packages available
  • No plastic drinking straws
Guest Services
  • Soundproofed rooms
  • Indoor pool
  • Laundry facilities
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Wedding services
  • Concierge services
  • Laundry facilities
  • Change of towels (on request)
  • Luggage storage
  • Dry cleaning service
  • 24-hour front desk
  • Change of bedsheets (on request)
  • Turndown service
  • Porter/bellhop
  • Tour/ticket assistance
  • Daily housekeeping
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Terrace
  • Garden
  • Vegetable garden
Spa
  • Manicures and pedicures
  • Hot tub
  • Spa open daily
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Body wraps
  • Massage - sports
  • Sauna
  • Steam room
  • Body treatments
  • Body scrubs
  • Massage - deep-tissue
  • Facials
  • 5 treatment rooms
  • Massage - Swedish
  • Massage - prenatal

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 5:30 am early check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for kzt 20000.0 per night. free cribs (infant beds)!
Payment Policy
Fee for full breakfast: approximately kzt 24000 for adults and kzt 12000 for children airport shuttle fee: kzt 30000 per vehicle (one-way) pet fee: kzt 50000 (varies based on length of stay) rollaway bed fee: kzt 20000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of kzt 50000 (varies based on length of stay) welcoming dogs and cats only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Jun 7, 2025 08:13:56 AM
Review Score:   10
Summary: Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
See All Reviews

Room Arrangement

Room Info Facilities
Club Room, 2 Queen Beds, Non Smoking, City View
Room Size: 431 square feet m2
2 Queen Beds
Club Room, 2 Queen Beds, Non Smoking, City View

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12.11, Pets not allowed, Extra bed count 1, Bed count minimum 2, Square feet - 431, City view, Number of bathrooms - 1, Bed count maximum 2
Deluxe Room, 2 Queen Beds, Non Smoking, City View
Room Size: 431 square feet m2
2 Queen Beds
Deluxe Room, 2 Queen Beds, Non Smoking, City View

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Pets not allowed, Extra bed count 1, Bed count minimum 2, Square feet - 431, City view, Number of bathrooms - 1, Bed count maximum 2
Club Suite, 1 Bedroom, Non Smoking
Room Size: 2906 square feet m2
1 Double Bed
Club Suite, 1 Bedroom, Non Smoking

General

Bidet, Square feet - 2906, Number of living rooms 0, Square meters - 270, Number of bedrooms - 0, Pets not allowed, Separate bedroom, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Ping - 81.67, Separate sitting area, Club level room, Bed count minimum 1, Bed count maximum 1, City view
Club Suite, 1 Bedroom, Non Smoking
Room Size: 1668 square feet m2
1 King Bed
Club Suite, 1 Bedroom, Non Smoking

General

Bidet, Number of living rooms 0, Ping - 46.88, Number of bedrooms - 0, Pets not allowed, Separate bedroom, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Square feet - 1668, Separate sitting area, Club level room, Bed count minimum 1, Square meters - 155, Bed count maximum 1
Executive Suite, 1 Bedroom, Non Smoking
Room Size: 1238 square feet m2
1 King Bed
Executive Suite, 1 Bedroom, Non Smoking

General

Bidet, Number of living rooms 0, Number of bedrooms - 0, Pets not allowed, Ping - 35, Separate bedroom, Extra bed count 1, Square meters - 115.0, Separate dining area, Number of bathrooms - 1, Square feet - 1238, Separate sitting area, Club level room, Bed count minimum 1, Bed count maximum 1, City view
Junior Suite, 1 King Bed, Non Smoking (View)
Room Size: 807 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Non Smoking (View)

General

Bidet, Ping - 22.68, Number of living rooms 0, Number of bedrooms - 0, Pets not allowed, Separate bedroom, Extra bed count 1, Number of bathrooms - 1, Square meters - 75, Square feet - 807, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Club Room, 1 King Bed, Non Smoking, City View
Room Size: 430 square feet m2
1 King Bed
Club Room, 1 King Bed, Non Smoking, City View

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Club level room, Pets not allowed, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, City view, Number of bathrooms - 1
Grand Room, 1 King Bed, Non Smoking, City View
Room Size: 431 square feet m2
1 King Bed
Grand Room, 1 King Bed, Non Smoking, City View

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 431, City view, Number of bathrooms - 1
Deluxe Room, 1 King Bed, Non Smoking, City View
Room Size: 430 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Non Smoking, City View

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Pets not allowed, Bed count minimum 1, Extra bed count 1, Square feet - 430, Roll-in shower, Bed count maximum 1, City view, Number of bathrooms - 1, Ping - 12.08

FAQ's

Is this The Ritz-Carlton, Astana pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Astana?

Check-in time for The Ritz-Carlton, Astana starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Astana have a swimming pool?

Yes, this The Ritz-Carlton, Astana has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Astana?

Best-rates for the The Ritz-Carlton, Astana starts from $201 per night with includes Parking, Pool, Accessibility, Bar, Breakfast, Child Friendly, Wheelchair Accessible, Security/Safety, Air Conditioner, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Hot Tub, Laundry, TV, Balcony/Terrace, Business Services, Toiletries, Guest Services, Entertainment, Internet, Kitchen With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is The Ritz-Carlton, Astana a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Astana wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Astana is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Astana?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Astana indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Astana?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Astana are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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