Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive | Resort in Cancún

| 8.9 (133 Reviews) |  6 Bathrooms  21 Guests
Punta Cancun Resort | Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Resort in Punta Cancun, Cancún

Turquoize offers guests an adults-only getaway at Hyatt Ziva Cancun. The Turquoize suites features balconies with private hot tubs, overlook the resort's best seascapes and include services like butler services and VIP access on top of Hyatt Ziva Cancun's all-inclusive amenities. TURQUOIZE FEATURES: Adults-only beachfront suites reserved exclusively for Turquoize guests with nearly 700 square feet of inspired-design living area, special upgraded amenities and balconies with private hot tubs Private VIP Check-In and Reception Area. Personalized and butler and concierge services. Bath accommodations affording ocean views with floor-to-ceiling corner rainfall showers. Exclusive access to the rooftop infinity pool with ocean views and private Punta Vista rooftop bar Private elevator with direct access to Zen Spa.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is located in Cancún.

This 160 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Breakfast, Designated Smoking Area, and several others. This is a 5 star rated property and has over 133 reviews with the average score of 8.9 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 160 Bedrooms Resort if you want to learn more about this Treehouse.com place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Blvd. Kukulcan, Mz 51 Hotel Zone, Cancún, 77500, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Restaurant
  • Breakfast in the room
  • Coffee house on site
  • Special diet meals (on request)
  • Fruit
  • Snack bar
  • Wine/Champagne
Parking
  • Private Parking
  • Parking on site
  • Accessible parking
  • Parking
  • Free parking
  • Parking garage
Activities
  • Pool table
  • Foot massage
  • Fitness classes
  • Facial treatments
  • Waxing services
  • Hairstyling
  • Head massage
  • Hand massage
  • Fitness
  • Beauty services
  • Water sports facilities on site
  • Sauna
  • Ping-pong
  • Massage
  • Temporary art galleries
  • Tennis court
  • Body wrap
  • Pedicure
  • Evening entertainment
  • Haircut
  • Tennis equipment
  • Hair treatments
  • Full-body massage
  • Yoga classes
  • Spa facilities
  • Themed dinners
  • Spa/Wellness packages
  • Beach
  • Live music/Performance
  • Karaoke
  • Back massage
  • Fitness center
  • Body scrub
  • Hot tub/Jacuzzi
  • Locker rooms
  • Snorkeling
  • Makeup services
  • Body treatments
  • Steam room
  • Spa lounge/Relaxation area
  • Neck massage
  • Spa
  • Beachfront
  • Manicure
  • Hair coloring
  • Couples' massage
  • Entertainment staff
General
  • Facilities for disabled guests
  • Safe
  • Elevator
  • Non-smoking rooms
  • Designated smoking area
  • Adults only
  • Air conditioning
  • Smoke-free property
  • Wifi in all areas
Guest Services
  • Currency exchange
  • Car rental
  • Laundry
  • Hair/Beauty salon
  • Daily housekeeping
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Airport shuttle (additional charge)
  • Valet parking
  • 24-hour front desk
  • Dry cleaning
  • Private check-in/out
  • Airport shuttle
  • Shuttle service (additional charge)
  • Concierge
  • Business center
  • Ironing service
  • Room service
  • Tour desk
  • Baggage storage
  • Shared lounge/TV area
  • Lockers
  • Shuttle service
  • ATM on site
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Garden
  • Outdoor furniture
  • Sun deck
  • Outdoor pool (year-round)
  • Terrace
  • Outdoor pool
  • Outdoor fireplace
Security/Safety
  • Smoke alarms
  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Contactless check-in/out
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room service
  • Physical distancing rules followed
Spa
  • Pool bar
  • Pool with view
  • Heated pool
  • Swimming pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Pet Policy
Pets are not allowed
Please note that the minimum age for check-in is 18, your suite is being reserved based on the occupancy information entered at the time of your booking. this information is also used to determine the total cost of your reservation. any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. to ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking, all our rates are in us dollars and include taxes, service charges and gratuities, except for environmental fee in mexico (where applicable) payable by guest at the resort.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.73
Location:
9.58
Staff:
9.58
Facilities:
9.48
Comfort:
9.64
Cleanliness:
9.6
robert
Jul 22, 2025 07:00:00 AM
Review Score:   10
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Hyatt Ziva is hands down our favorite hotel in the Cancun Hotel Zone, and the Turquoize Tower is where we always return. From the moment you arrive, you’re greeted with warmth, luxury, and the kind of hospitality that keeps us coming back year after year. The resort offers a great selection of restaurants that truly cater to every craving, and the variety of activities for both kids and adults makes it perfect for families and couples alike. One of the best new additions to the hotel is The Den—the staff there are some of the kindest and friendliest people we’ve met. It quickly became one of our favorite places to relax and connect with other guests. That said, Tres Cervezas holds a special place in my heart. The food is fantastic and there’s always something fun going on at night—karaoke, live bands, and even the Manny Pacquiao fight while we were there! But what truly sets Hyatt Ziva apart is the staff. Our Turquoize Tower butlers this time, Alejandro and Jazer, were absolutely amazing. They went above and beyond helping us schedule dinners, reserve a cabana, and make the most of our stay. Diego and Ivan—two other incredible butlers we’ve had in the past—always remember us and take the time to catch up, which just adds to that “home away from home” feeling. Staying in the Turquoize Tower is a dream—it’s adults-only and gives you access to the rooftop infinity pool with breathtaking views of the turquoise ocean. It’s quiet, peaceful, and just the kind of reset you need. Thank you, Hyatt Ziva, for always making it so hard to leave and giving us something to look forward to. We can’t wait to return again soon!
Negative: Nothing
Summary: Amazing!
See All Reviews

Room Arrangement

Room Info Facilities
Turquoize Ocean Front Master King
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed
Turquoize Ocean Front Master King

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker, Wine/Champagne

Bathroom

Towels, Shower cap, Private bathroom, Shower, Free toiletries, Slippers, Toilet paper, Walk-in shower, Body soap, Bathrobe, Shampoo, Toilet, Toothbrush, Conditioner, Hairdryer

General

Soundproof, Iron, Safe, Fire extinguisher, Fan, Trash cans, Air conditioning, Tile/Marble floor, Lockers, Smoke Alarm, Laptop safe, Ironing facilities, Private entrance

Media & Technology

Pay-per-view channels, Radio, TV, Satellite channels, Cable channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Terrace, Balcony, Outdoor furniture

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

View, City view, Sea view, Pool view, Garden view

Kitchen

Coffee machine, Dryer, Dining table

Accessibility

Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower, Toilet with grab rails, Upper floors accessible by elevator, Adapted bath, Emergency cord in bathroom, Lower sink

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Pool with a view, Heated pool, Pool towels

Exclusive services

Concierge services, Private check-in/out in the executive lounge
Turquoize Ocean Front Master Double
Room Type: Quad
Room Size: 65 m2
2 Queen bed(s) Bed
Turquoize Ocean Front Master Double

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker, Wine/Champagne

Bathroom

Towels, Shower cap, Private bathroom, Shower, Free toiletries, Slippers, Toilet paper, Walk-in shower, Body soap, Bathrobe, Shampoo, Toilet, Toothbrush, Conditioner, Hairdryer

General

Soundproof, Iron, Safe, Fire extinguisher, Fan, Trash cans, Air conditioning, Tile/Marble floor, Lockers, Smoke Alarm, Laptop safe, Ironing facilities, Private entrance

Media & Technology

Pay-per-view channels, Radio, TV, Satellite channels, Cable channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Terrace, Balcony, Outdoor furniture

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

View, City view, Sea view, Pool view, Garden view

Kitchen

Coffee machine, Dryer, Dining table

Accessibility

Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower, Toilet with grab rails, Upper floors accessible by elevator, Adapted bath, Emergency cord in bathroom, Lower sink

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Pool with a view, Heated pool, Pool towels

Exclusive services

Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Swim Up Ocean Front Master King
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed
Turquoize Sky Swim Up Ocean Front Master King

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker, Wine/Champagne

Bathroom

Towels, Shower cap, Private bathroom, Shower, Free toiletries, Slippers, Toilet paper, Walk-in shower, Body soap, Bathrobe, Shampoo, Toilet, Toothbrush, Conditioner, Hairdryer

General

Soundproof, Iron, Safe, Fire extinguisher, Fan, Trash cans, Air conditioning, Tile/Marble floor, Lockers, Smoke Alarm, Laptop safe, Ironing facilities, Private entrance

Media & Technology

Pay-per-view channels, Radio, TV, Satellite channels, Cable channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Terrace, Balcony, Outdoor furniture

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

View, City view, Sea view, Pool view, Garden view

Kitchen

Coffee machine, Dryer, Dining table

Accessibility

Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower, Toilet with grab rails, Adapted bath, Emergency cord in bathroom, Lower sink

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Pool with a view, Heated pool, Pool towels

Exclusive services

Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Swim Up Ocean Front Master Double
Room Type: Quad
Room Size: 65 m2
2 Queen bed(s) Bed
Turquoize Sky Swim Up Ocean Front Master Double

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker, Wine/Champagne

Bathroom

Towels, Shower cap, Private bathroom, Shower, Free toiletries, Slippers, Toilet paper, Walk-in shower, Body soap, Bathrobe, Shampoo, Toilet, Toothbrush, Conditioner, Hairdryer

General

Soundproof, Iron, Safe, Fire extinguisher, Fan, Trash cans, Air conditioning, Tile/Marble floor, Lockers, Smoke Alarm, Laptop safe, Ironing facilities, Private entrance

Media & Technology

Pay-per-view channels, Radio, TV, Satellite channels, Cable channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Terrace, Balcony, Outdoor furniture

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

View, City view, Sea view, Pool view, Garden view

Kitchen

Coffee machine, Dryer, Dining table

Accessibility

Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower, Toilet with grab rails, Adapted bath, Emergency cord in bathroom, Lower sink

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Pool with a view, Heated pool, Pool towels

Exclusive services

Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Ocean Front Master King
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed
Turquoize Sky Ocean Front Master King

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker, Wine/Champagne

Bathroom

Towels, Shower cap, Private bathroom, Shower, Free toiletries, Slippers, Toilet paper, Walk-in shower, Body soap, Bathrobe, Shampoo, Toilet, Toothbrush, Conditioner, Hairdryer

General

Soundproof, Iron, Safe, Fire extinguisher, Fan, Trash cans, Air conditioning, Tile/Marble floor, Lockers, Smoke Alarm, Laptop safe, Ironing facilities, Private entrance

Media & Technology

Pay-per-view channels, Radio, TV, Satellite channels, Cable channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Terrace, Balcony, Outdoor furniture

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

View, City view, Sea view, Pool view, Garden view

Kitchen

Coffee machine, Dryer, Dining table

Accessibility

Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower, Toilet with grab rails, Adapted bath, Emergency cord in bathroom, Lower sink

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Pool with a view, Heated pool, Pool towels

Exclusive services

Concierge services, Private check-in/out in the executive lounge
Turquoize Sky Ocean Front Master Double
Room Type: Quad
Room Size: 65 m2
2 Queen bed(s) Bed
Turquoize Sky Ocean Front Master Double

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker, Wine/Champagne

Bathroom

Towels, Shower cap, Private bathroom, Shower, Free toiletries, Slippers, Toilet paper, Walk-in shower, Body soap, Bathrobe, Shampoo, Toilet, Toothbrush, Conditioner, Hairdryer

General

Soundproof, Iron, Safe, Fire extinguisher, Fan, Trash cans, Air conditioning, Tile/Marble floor, Lockers, Smoke Alarm, Laptop safe, Ironing facilities, Private entrance

Media & Technology

Pay-per-view channels, Radio, TV, Satellite channels, Cable channels, Flat-screen TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Terrace, Balcony, Outdoor furniture

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

View, City view, Sea view, Pool view, Garden view

Kitchen

Coffee machine, Dryer, Dining table

Accessibility

Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower, Toilet with grab rails, Adapted bath, Emergency cord in bathroom, Lower sink

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Pool with a view, Heated pool, Pool towels

Exclusive services

Concierge services, Private check-in/out in the executive lounge

FAQ's

Is this Punta Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Punta Cancun resort?

Check-in time for Punta Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Punta Cancun resort have a swimming pool?

Yes, this Punta Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Punta Cancun resort?

Best-rates for the Punta Cancun resort starts from $1,060 per night with includes Designated Smoking Area, Wheelchair Accessible, Transportation/Shuttle, Bar, Internet, Air Conditioner, Parking, Pool, Balcony/Terrace, Wellness Facilities, Spa, Entertainment, Laundry, TV, Ocean View, Accessibility, Business Services, Fireplace/Heating, Restaurant, Toiletries, Hot Tub, View, Oceanfront, Security/Safety, Sports/Activities, Guest Services, Breakfast With all other amenities included. Treehouse Rentals offers a wide range of treehouses, forest homes, cabins, and off-grid retreats, ensuring each traveler discovers their ideal nature getaway—be it a family adventure, a peaceful retreat, or a pet-friendly retreat with the whole group.

Is Punta Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Punta Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Punta Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Punta Cancun resort?

Based on the information reported by the owner or manager, the Punta Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Punta Cancun resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Punta Cancun resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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